HOTEL UNION SQUARE PILLOW TALK ARCHIVE

January, 2009
I stayed here two nights and my gosh!!! The second I walked in I told myself "This place is AWESOME!!" The rooms are beautiful. The customer service is great. It's a minute away from shopping!!! This hotel is by far one I would recommend to anyone looking for a hotel in San Francisco. You won't be disappointed!
-Juan Lujano

April, 2008
We were concerned when we got there and found the hotel was under renovation, but the upside was that our room was NEWLY redecorated and the decor and amenities were far superior to any hotel in this price range. The room was small, but having traveled in Europe we weren't shocked. The staff originally gave us an interior room for the quiet but we asked to moved to one right on Powell street. While it was noisy, it was a real thrill to be right in the heart of San Francisco. The location of this hotel, the quality of the decor and helpfulness of the staff makes it the bargain of the century in my opinion. We probably won't be able to afford it when it is completely renovated, but I think that it was a good move. You can't beat the locale and the hometown purity of the whole experience. The bed was incredibly comfortable! We will always have great memories of our stay and will highly recommend your hotel! Thank you all!
-Dawn and Dean

November, 2007
4 of us came to San Francisco to do Christmas shopping and had no idea where
to stay near Union Square.  Searching the internet got us to the Hotel Union
Square.  What a wonderful "slipper" of a hotel.  The entrance slips by you
on the sidewalk if you are not really looking.  The amenities are all
updated but the architecture is so very, perfectly "San Francisco".  We had
two rooms over Powell street and loved hearing the "sounds of the city"
below us.  We were so very impressed with the cleanliness and the
comfortable beds and pillows.  We were 2 blocks from Union Square and two
blocks from the new Westfields mall.  We loved it and will surely return
next year. 
- the "Shopping Santas"

October, 2007
I just wanted to say "Thank You" When I have friends who are
coming to the city I always tell them to stay at The Hotel Union Square. They
tell me how wonderful it is and such a great location. My best friend and I
always do our shop till you drop for Xmas and stay with you every year. Again Thanks for such wonderful service and making me look good when I suggest people stay there!!!

- Judith

July, 2007
This was my second stay at your lovely hotel and I enjoyed myself on both stays. The parking is so easy and I love being in the heart of things. Your staff is always friendly and helpful and I love all the goodies in the room. In short, there is nothing I do NOT like about this hotel and hope to stay many times again.

- Barbara


April, 2007
I chose this hotel because of the price. It seemed reasonably priced and the pictures didn't look bad. I read some online reviews and they all said the same thing...great staff, bad neighborhood. I couldn't agree more. The customer service from beginning to end was excellent. Even after I checked out, I returned to the hotel because I forgot something and the front desk was happy to let me back into the room to look for my item. It wasn't in the greatest neighborhood, but I still felt safe, it wasn't far from the "better part's" and it seemed that every time we were being bothered someone on the hotel staff was nearby to "save" us and did so just in time! All we really needed was a place to sleep after a night out on the town. This place did the job and i would stay again. I would recommend to others, but i would warn them of the neighborhood.

-Amy

April, 2007
My stay at the Hotel Union Square was quite enjoyable. Friendly staff, great location, and the price was right. Would definately come back.

- Wayne from Boulder, Colorado


April, 2007
My stay was just what I have come to expect from the Hotel Union Square. Comfortable, reasonably priced, hospitable. I had a room away from the street, and it was quiet and restful. Thanks.

- Thomas


April, 2007
I recently stayed at the Hotel Union Square. I really enjoyed the hotel, with its great ambience and particularly liked the wine tasting and free access to the business centre.

We stayed in room 414, and my wife thinks she left a brown shoe behind. Is there any possibility you could check for me to see if it is there? [Hotel Union Square returned the shoe via FEDEX]

Appreciate your help.

Best regards,
Graham


April, 2007
We had a wonderful time in your hotel. Your staff was incredible and had terrific recommendations for food for us.
Thank you for making our vacation so much fun!

- The Spivek Family


March, 2007
For my wife & I on our first trip to San Francisco, we couldn't have picked a better choice than Hotel Union Square! Front desk was extremely accommodating, room was clean with proper stocking of essentials, and location was prime. Thanks for helping us celebrate a great 25th wedding anniversary!!!

Chris


March, 2007
I would like to commend the staff at the Union Square Hotel, they made me feel comfortable and welcome to San Francisco. That was my first time in California and I had a wonderful experience, in which your team played a part. Steve, the Concierge, was very professional and helped me find my way around San Francisco as well as try to get me tickets to Alcatraz. Kader at the front desk was extremely polite and answered all my questions that I had during my stay.

Thank you,
Gene


March, 2007
The hotel was one of the coolest places I've ever stayed. Everyone was great and the decor made me feel as though I was in some film noir. I will definitely stay at the Hotel Union Square next time I'm in San Francisco.

- Kris

February, 2007
I very much enjoyed my most recent stay, as usual. I stay about once a month and, as you can guess from that, I love this place. The staff is great, always very pleasant and super helpful, and the atmosphere is incomparable. Stay at Hotel Union Square, eat at John's Grill, wear a fedora. Too bad the speakeasy is closed-or perhaps it still exists in some phantom form in the basement?

Noirishly yours,
Connie


February, 2007
Your hotel is a gem in the wonderful city. Your staff is fantastic, and we thank you for the delightful time we had In San Francisco.

Regards,
Tom


January, 2007
Just to thank you for making our stay a great one. Your hotel was excellent in all fields - service, friendly staff and very clean and comfortable rooms.

Thanking you,
- George and Campbell


January, 2007
Very pleasant stay...quiet, great ambience, nice staff, excellent location and affordable. Good shower and fluffy towels...all around easy to use, no complaints.

- The Hicksons


December, 2006
Got an email asking for comments about my recent stay (just one night, alas, on the 22nd). I just wanted to say "well done". Hotel is nicely renovated, room was comfortable (though heating was a little iffy early on). Well laid out space for a small room. Wifi was also reliable, which is a must for me.

Staff, particularly the concierge, was very helpful and very friendly without trying to sound like my best buddy. Your website was also useful before I ever arrived - very good directions to the parking lot, for example.

This was my first stay, but definitely not my last. Thank you.

- The Tyners, Ventura, CA


December, 2006
Our family of four spent a couple of holiday nights at your hotel and we loved its proximity to the trollies, the best shopping in SF, and excellent choices in food. The Hotel Union Square is a really neat old downtown hotel with a very modern feeling. People watching from above Powell St. is a built-in bonus. Your staff was great and we enjoyed our stay very much!

- David


December, 2006
My daughter and I enjoyed our stay with you. In fact, I'd be happy to move in permanently. The location is terrific - right in the heart of eveything - but with a room that was lovely & quiet. This hotel is a gem and look forward to staying with you again.

- Barbara Mason (Menlo Park, CA)


December, 2006
We enjoyed our stay as always. The wine in the lobby is a nice touch. We enjoyed meeting and talking with other hotel guests from Chicago, Southern California and Oregon who had never stayed at the Hotel Union Square. We shared our experiences to supplement the hotel history above the Counter.

My parents first brought me to the then "Golden Gate Hotel" in May of 1957 for a birthday trip to San Francisco and a Giant's game. I remember the Fish Grotto across the street with wooden mermaid that now resides on the 6th floor. We returned several times over my growing up years. Then I introduced my fiance' to the hotel and then when we were married we brought our children to stay there on our family trips to San Francisco. On February 3rd we will celebrate our 39th Wedding Anniversary. Eventually, after college our daughter chose to live in San Francisco. She met her future husband at a roof top party when the "Blue Angels" were performing. We have also come to San Francisco and the hotel with our grandchildren, our son's children. This past March 11th (2006) we reserved rooms for ourselves and our guests for our daughter's wedding at the Presidio Chapel. When we stayed with you last, on the weekend of Dec. 8th, we were celebrating their first "married Christmas" with them because they were going to England to have Christmas with his family.

I hope this gives you a feel for how your hotel has been a warm and constant memory for me and now my family too!

Sincerely,
- Judy


November, 2006
Folks at the front desk and the concierge were friendly and helpful. The price was excellent and the location ideal for access to downtown SF. I would definitely choose to stay there again--or try one of the sister hotels of this group.

- J.M. Block, Attorney

November, 2006
I have given the name The Hotel Union Square rave reviews. The great service I received, being disabled, was incredible. I always felt like I was coming home not to a hotel. Being disabled is hard enough and any joy I get is appreciated.

Thank you,
- David Rodriguez

October, 2006
I stayed at the Hotel Union Square for the first time. I was pleasantly surprised. The room was a little bigger than expected. The welcome "goody" bag and the Starbucks gift cards were very nice and useful complimentary extras. I took the BART from SFO to the Powell Street Station and the hotel was convenient and easy to find. All hotel personnel were friendly and helpful. Good cafes were convenient and nearby. I didn't get a chance to visit the fitness center at your sister hotel. I would prefer a fitness center in the hotel. Nonetheless, I would recommend your hotel to any travelers to San Francisco and will definitely stay there again.

Thanks for your great service.
- Mark Franciskovich

October, 2006
Hi-

We loved your hotel! All the staff were friendly and helpful, our room was perfect for our stay - the cozy room - We loved the little "goodie" bag that was left - a really cool touch and makes your stay personal. We viewed the hotel prior to checking in and you even had wine for guests to help themselves too, it was great and another really nice touch!

We wouldn't hesitate to stay again and would be interested to know if you have any other hotels outside of San Francisco?

Thanks for looking after us!
- Karen Hamaton

September, 2006
Recently spent a couple of days in your Hotel very good the city was also fantastic very much like Sydney. I must commend your concierge Tom Steelle being one of the first people you meet in a hotel besides front desk this man is an assett to your company his knowledge and friendly persona is a credit(nothing was a problem to him). When we return and we will we will look forward to seeing this man greeting us (we spent 32 days in U.S.A and this man was the best concierge during our time) Oh by the way we started our trip in New York NY and ended it in Seattle WA so we saw a lot of Hotels. Congratulations and good on you TOM!!
- Keith and Cheryl, Australia

August, 2006
I loved staying at the Union Square! You have the friendliest, most helpful staff I've ever encountered. I'll be back the next time I visit my son in San Francisco.
- Barbara

July, 2006
We stayed at the hotel over the busy 4th of July weekend and were so impressed. The location is amazing next to all the great shopping and restaurants. The staff is courteous and friendly. The rooms were charming and clean. It is a budget traveler's dream. We will definitely stay again on our next trip to the city. Thanks for setting a new standard.
- Marti

June, 2006
We stayed at your Hotel April 11-14. We just wanted to tell you how much we enjoyed our stay. Everyone was so nice and we couldn't have made it without your concierge. He was fantastic. We hope to come back to San Francisco and stay with you again. Thank you.
- Tony and Ramona

May, 2006
Hello all and especially Tom and Will, Dennis and every one else- sorry I cannot remember all of your names. Taking a break from a very heavy work schedule, I decided to drop you a few lines to thank you for everything you did to facilitate my stay in San Francisco, the advice and guidance to help avoid tourist pitfalls and your warmth and kindness in dealing with me and your patience with my endless chattering. As you see, I have not forgotten you and believe me, nor will I in the future. Kind, polite, warm and friendly people are a rarity nowdays. Take care and - maybe - we will be lucky enough to meet again in the future, either here or there. Warm regards,
- Nadia Fahmi, Athens, Greece

March, 2006
The staff is very, very nice and the location can't be beat!
- Nanh

March, 2006
We loved the mirrors, exposed brick, large windows and great art - this whole place rocks!
- Cara

March, 2006
When traveling to San Francisco, I will always stay here! What a great location and friendly, courteous service! Keep up the great work!
- Mauricio

December, 2005
I am finally returning to San Francisco to stay at the Hotel Union Square. My daughters are 16 and 18. Your hotel is so well located. It's right by H&M now! We also enjoy going to the MOMA and the Metreon. There are other stores and restaurants in the area that are within walking distance that that we like to go to. Thank you for your offer of an upgrade and a VIP treatment. Happy New Year!
- Dorothy

November, 2005
Thank you for your hospitality this past weekend at the Hotel Union Square. My friends & I enjoyed our stay in your hotel, from check in to check out. Here are some of the specific things we enjoyed most:

The parking attendant was a bit uncommunicative, but helped us figure out the odd situation and was friendly despite our obvious lack of big-city parking know-how. Our car was retrieved quickly when we checked out.

At check in we were told that the hotel was booked up for the room we reserved. This was disheartening, but the desk clerk (I'm sorry I don't remember anyone's name, she was on duty Friday afternoon/evening) immediately called another property. When she couldn't find room there, she immediately upgraded us to a double queen. That was a nice surprise.

We were four, and three of four girls, so we used plenty of towels. Towel service to the room was prompt and courteous both times.

The location of the hotel, for the price we paid, couldn't have been better. It was a real joy to be able to step out onto the sidewalk and straight onto a cable car.

The concierge on Saturday night was extremely cordial and very helpful. He made sure we knew how to get to SBC park and back with no trouble.

Our check out was smooth and easy.

Not having any worries about our accomodations was a real perk on a trip that was riddled with potential mishaps. So, again, I thank you for being a big part of our wonderful vacation in San Francisco. Your properties will be the first I check should I return to the SF area.
- Carson

March 22, 2005
I wanted to take a moment and thank you again for your assistance in securing a registration at the Hotel Union Square this past Saturday. My girlfriend and I throughly enjoyed our stay in San Francisco (the weather was extremely cooperative compared to Sacramento!) and the Junior Suite that you upgraded us into was lovely! I enjoyed sitting at the window watching the crowds move up and down Powell after dark. I look forward to my next visit within the next month or so and would be happy at either the Kensington Park (which I adore) or the Hotel Union Square.
- D Foote